Datenschutzerklärung

1. Introduction

We take the protection of your personal data seriously. This privacy policy explains what personal information we collect, how we use it, and your rights regarding your data. This policy applies to all visitors and users of the noēmetric website and services.

2. Controller / Data Protection Officer

3. What Data We Collect

3.1 Demo Request Form Data

When you submit a demo request through our website, we collect the following information:

• Full name
• Business email address
• Company name
• Job title / role
• Phone number (if provided)
• Country / time zone
• Your goals and what you're hoping to achieve
• Areas of interest (optional)
• Team size / expected users (optional)
• Current tools you use (optional)
• Preferred demo times
• Any additional messages or information you provide

3.2 Automatically Collected Data

When you visit our website, certain technical information is automatically collected, including:

• IP address
• Browser type and version
• Operating system
• Referrer URL (the website you came from)
• Date and time of access
• Pages visited on our website

4. How We Use Your Data

4.1 Demo Request Processing

We use the information you provide in the demo request form to:

• Respond to your demo request
• Schedule and conduct product demonstrations
• Communicate with you about noēmetric and our services
• Follow up on your request and answer questions
• Understand your needs and tailor our communication accordingly

4.2 Website Operation and Improvement

Automatically collected technical data is used to:

• Ensure the technical functionality and security of our website
• Analyze website usage and improve user experience
• Detect and prevent abuse or security issues

4.3 Marketing Communications (with Consent)

If you wish to receive product updates, newsletters, or marketing communications beyond your demo request, we will ask for your explicit consent. You can withdraw this consent at any time.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

• Art. 6(1)(b) GDPR - Processing is necessary for taking steps prior to entering into a contract (i.e., responding to your demo request and potentially establishing a business relationship)
• Art. 6(1)(f) GDPR - Processing is necessary for our legitimate interests in operating and improving our website, responding to inquiries, and following up on business opportunities
• Art. 6(1)(a) GDPR - With your explicit consent for marketing communications and newsletters beyond the scope of your initial demo request

6. Data Retention

We retain your personal data for the following periods:

• Demo requests and leads: We retain demo request data for up to 24 months from the date of your request, unless you become a customer or request earlier deletion
• Customer data: If you become a customer, your data will be retained for the duration of the customer relationship and as required by applicable law (e.g., tax and accounting regulations)
• Consent-based marketing data: Until you withdraw consent or request deletion
• Technical logs: Typically retained for 30-90 days for security and operational purposes

After the retention period expires, your data will be securely deleted unless we are legally required to retain it longer.

7. Data Sharing and Processors

We may share your data with trusted third-party service providers who help us operate our website and business. These processors act on our instructions and are contractually bound to protect your data. They include:

• Hosting provider: For website hosting and infrastructure
• Email service provider: For sending and receiving emails
• Calendar/scheduling tool: For managing demo appointments
• CRM system: For managing customer relationships and communications
• Analytics providers: For website analytics (only with your consent for non-essential analytics)

The specific service providers may change over time. An updated list is available upon request. We will update this policy when significant changes occur.

We do not sell your personal data to third parties.

8. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by the European Commission for certain countries
• Other appropriate safeguards as required by GDPR

You can request more information about the specific safeguards in place by contacting us.

9. Cookies and Tracking Technologies

9.1 Essential Cookies

We use essential cookies that are necessary for the website to function properly. These do not require consent and cannot be disabled.

9.2 Optional Cookies

We may use additional cookies for analytics and improvement purposes. These are only activated with your consent. You can manage your cookie preferences at any time through our Cookie Settings page.

9.3 Cookie Categories

• Essential: Required for basic website functionality
• Analytics: Help us understand how visitors use our website (requires consent)
• Marketing: Used for targeted advertising (requires consent)

10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR): You can request a copy of the personal data we hold about you
• Right to rectification (Art. 16 GDPR): You can request correction of inaccurate or incomplete data
• Right to erasure (Art. 17 GDPR): You can request deletion of your personal data under certain circumstances
• Right to restriction of processing (Art. 18 GDPR): You can request that we limit how we use your data
• Right to data portability (Art. 20 GDPR): You can request to receive your data in a structured, commonly used format
• Right to object (Art. 21 GDPR): You can object to processing based on legitimate interests
• Right to withdraw consent (Art. 7(3) GDPR): Where processing is based on consent, you can withdraw it at any time
• Right to lodge a complaint: You can file a complaint with the supervisory authority

How to Exercise Your Rights

To exercise any of these rights, please contact us at welcome@noemetric.com. We will respond to your request within one month.

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the competent supervisory authority:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Friedrichstraße 219
10969 Berlin
Germany
Website: www.datenschutz-berlin.de

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

For material changes, we will provide prominent notice on our website or notify you directly if we have your contact information.

14. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: welcome@noemetric.com
Phone: +49 151 10008717
Address: Stallschreiberstraße 20, 10179 Berlin, Germany